Privacy Policy

Effective October 10, 2026

Rolume provides an AI phone receptionist for trade contractors. This policy explains what information we handle, why, and what choices you have. It covers three groups of people: visitors to rolume.com, the contractors who are our clients, and the customers who call or get texts from a client's business.

Visitors to this website

When you send the demo request form we collect what you type: your name, business name, phone number, email, trade, a rough count of weekly calls, any message, and the numbers you entered in the calculator if you used it. We use this to contact you about a demo and to build one for your business.

We keep a scrambled (hashed) version of your internet address with the request so we can limit spam. We do not use advertising trackers or analytics cookies on this site.

Clients and their teams

If you are a client, we keep your account details: business name, hours, arrival windows, plan, and the names and user IDs of the people you give portal logins to. Passwords are stored only as one-way hashes, so nobody at Rolume can read them. The portal sets one cookie to keep you signed in.

The portal also stores what you and your team add to it: crew members, who is assigned to a visit, bookings you add yourself, changes to visit times, notes, and calls you flag for review.

People who call a client's business

When you call a business that uses Rolume, our receptionist answers on that business's behalf. Calls may be recorded and transcribed, and the call says so at the start. During the call we collect what is needed to book the visit: your name, service address, callback number, a description of the problem, and the time you want. An email address is collected only if you choose to give one.

This information belongs to the business you called. We handle it for them so they can schedule and carry out the work, and they can see the recording, transcript and booking details in their portal. If you want a copy of your information or want it deleted, contact that business, or contact us and we will pass the request to them.

Text messages

If you book a visit by phone, the business may send you a text confirming the visit time and, after the visit, a text asking for a review. These texts are sent to the number you gave on the call. Message frequency depends on your bookings. Message and data rates may apply. Reply STOP to opt out of texts from that business, or HELP for help.

If you request a demo on this site, we may text the number you gave about that demo. Reply STOP to opt out.

We do not sell or share mobile phone numbers or text messaging consent with third parties or affiliates for marketing or promotional purposes.

Who we share information with

We do not sell personal information. We share it only with the service providers that run Rolume, and only so they can provide their service to us:

• ElevenLabs, which runs the voice receptionist and stores call recordings and transcripts
• Cloudflare, which hosts this website and the portal
• Phone and text messaging carriers that connect calls and deliver texts

We may also disclose information when the law requires it, or to protect the safety and rights of our clients, their customers, or Rolume.

How long we keep it

Demo requests are kept while we are in touch with you and deleted on request. Client account and portal information is kept while the account is active. Call recordings and transcripts are kept for the client while their account is active, and are removed when the client asks or after the account closes.

Security

The portal is served over an encrypted connection, passwords are hashed, the keys that connect a client's account to its receptionist are stored encrypted, and each client can only see its own calls. Two-step sign-in is available on every portal login. No system is perfectly secure, so we cannot promise absolute security.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Email joshuamccuistion@gmail.com and we will respond within 30 days. If your information came from a call to one of our clients, we will work with that business to answer your request.

Children

Rolume is a service for businesses. It is not directed to children under 13, and we do not knowingly collect their information.

Changes

If we change this policy we will post the new version here with a new effective date. If a change is significant we will tell clients directly.

Contact

Rolume, Elizabeth, Colorado. Email joshuamccuistion@gmail.com.